We’ve received reports of phone and social media scams involving customers’ utility bills
and other personal information. We want to make sure you don’t become a victim.
Here’s what to look out for:
- The caller will pose as a KCP&L employee and demand immediate payment to prevent disconnection.
- If you’re unable to make a payment or don’t answer, they’ll provide a phone number for you to call back.
- When you call that number, you’ll be prompted by a recording to press two to make a payment with a live person.
- A fake KCP&L Twitter account @kcpnl has also been set up posing as KCP&L.
This phone number and Twitter account are NOT associated with KCP&L. If you ever have questions about the legitimacy of a bill, phone call or email regarding your utility bill, contact KCP&L’s Customer Service (888) 471-5275 or (816) 471-5275. View KCP&L other tips on how to protect yourself and your personal information.
If you feel you have been a victim of this scam please work with your local law enforcement agency to report the situation. For more information, visit kcpl.com/scam